Intrinsic Power Inc. privacy policy updated: 8/22/2024 Intrinsic Power (Intrinsic Power, we, our or us) defined as any entity directly or indirectly controlled by Intrinsic Power Inc., provides this privacy policy (the Policy) to inform you on how we process your information, whether you are a visitor to our website, a user of the Intrinsic Power app, an operator of our electric vehicle (EV) charging stations, a user of EV charging stations on the Intrinsic Power network, a user of an Intrinsic Power account, a user of any other service offered by Intrinsic Power that includes a link to this Policy. The Intrinsic Power Network is the network of electric vehicle charging stations and the vehicle charging and telematics applications that the network delivers, which is operated and maintained by Intrinsic Power.By using or otherwise accessing the Intrinsic Powers services, you acknowledge the applicability of this Policy. If you have any questions about this Policy or how we handle your personal data, please contact us at Support@intrinsicpower.com Information we collect We obtain information about you when you use or otherwise access the Services. If you do not provide us with such information or if you ask us to delete that information, you may no longer be able to access or use certain parts of our Services. Information you provide directly to us Information we collect through: Use of the Services Registration for a user account Access to and use of the Intrinsic Power network Purchases Communications with us, including for customer support, technical assistance, marketing and billing Communications with other users of the Service Participation in surveys, polls, sweepstakes or promotions The types of information we collect directly from you may include: Account registration data. If you register for an account, we may collect your full name, username, password, email address, telephone number, postal code, address, device information, IP addresses and other log files, as well as how you interacted with the Service. In addition, we may collect your RFID card number, user identification, user differentiator, contract information including conditions and fees, or payment information including invoices and turnovers (document date and number, last four digits of your credit card number, total amount and currency, line items, payment status, date of document dispatch, tax and recipient information, etc.), information about your vehicle (e.g., make, model, color, etc.). Charging network data. When you use the Intrinsic Power network, we may collect information about your charging session such as charging station location, charging station name, charging session date, start time, end time, duration, performance curve, energy dispensed, charging port identification number, charge current, parking time, authorization details including identification media, total fees associated with each charging session, payment method, pricing policy applied, (RFID card) identification number, or power cycle patterns. Intrinsic Power station data. If you own or operate a Intrinsic Power station for commercial use, we collect certain information from you as a Site owner, such as contact details and site location. If you own or operate an Intrinsic Power station for home use, we may collect your name, phone number, email address, physical address, session and scheduling data, and the Wi-Fi network name you use to connect the Intrinsic Power charging station. Customer support data. If you call our customer support line, we may record your conversations and collect case-related details. Communication data. If you sign up for the Service, use the Service, or send an email or other communication to Intrinsic Power (e.g., phone call, text, push notification, etc.), we may retain your contact information and related communication. Survey data. We may process information you provide through online surveys and polls. Business relationship data. We may process information you provide in the context of a business relationship with Intrinsic Power in the capacity of a (potential) customer, vendor or partner. This information may include your name, company name, contact details such as phone number and email address, or notes and correspondence related to the transaction. Information we collect automatically App and website data. When you use our app or visit our website, we may use cookies, web beacons and other tracking technologies to collect and store information about your use of the Service. Location data. When you use our Services, we may collect information from which your location could be derived (such as IP address). If you install our app, we may ask you to grant us access to your mobile devices geolocation data. If you grant such permission, we may collect information about your precise geolocation, in order to provide you with location-based features such as identification of Intrinsic Power stations available near you or registration of new equipment. Customer support data. When you contact our customer support center, we may record the details of the communication and we may generate a corresponding transcript of the conversation. Cookies and other electronic technologies Intrinsic Power may use cookies and similar technologies including web beacons, embedded scripts and e-tags (together referred to as cookies, unless otherwise stated) to provide users an efficient user experience in using the website. A cookie is a small data file that is placed on your computer or mobile device by your web browser. It is a tool that stores information about website visits, recognizes you and your preferences each time you visit the website, optimizes website functionality, and enables us to provide our Service. Intrinsic Power uses cookies for a variety of reasons, including to provide you the Service you have requested, enhance our websites performance or analyze how people use our website. How we use information collected Intrinsic Power may use the information we collect from or about you for a range of business or commercial purposes. Intrinsic Power may use your account registration and charging app data to: Process your application to create an account with Intrinsic Power Provide our Service to you or your company (This includes providing information, products and services you request from us that enable you to access our charging network.) Analyze usage patterns to improve our products and services Process payment or reimbursement of fees Notify you of changes to our website or Service Intrinsic Power uses your Intrinsic Power station data to install a charging station at your premises, including making the install appointment and providing follow-up service. Intrinsic Power uses your Charging network data to manage and administer your account, including to distinguish between multiple vehicles or users under a single account and to analyze information about your charging sessions (e.g., duration, energy consumption, station owner and station data). Intrinsic Power uses your customer support data to: Process your support cases Continuously improve the quality of our support services and products through manual or automated means of analyzing the customer and support agent interaction Intrinsic Power uses your account registration data, business relationship data, charging network data to: Manage and respond to any inquiries, correspondence, concerns or complaints you have sent to us Otherwise communicate with you as a customer or user regarding the use of our website or Service, including for sales and marketing purposes Intrinsic Power uses your location data to provide you with location-based features such as identifying the closest chargers relative to your position as well as to improve the positioning of our chargers on the map. Intrinsic Power uses your communication data to provide the Intrinsic Power Service and, to the extent we are obligated, to retain communication with you under the applicable laws (including tax, financial or other governmental regulations). Intrinsic Power uses account registration data to: Notify you per email (e.g., for sending you a verification code, providing charging session receipts, messages related to the Waitlist feature, vehicle charging status, etc.) Provide you in app notifications Intrinsic Power uses app and website data to: Assist with customer service requests and accessibility Keep our website and app secure and operational Provide you with all services offered on our website and in the app Track static and company IP addresses on the website for potential customer identification Intrinsic Power uses your account registration data. Intrinsic Power station data, charging network data, and fraud and safety protection data to: Safeguard the security of our systems and Service Analyze and compile information on Service use patterns Perform billing (including settling roaming charges) and customer support processes Improve services and other elements of our business Provide value-added services, promotions and pricing Intrinsic Power uses camera footage to protect the persons and property at Intrinsic Power charging stations, offices, warehouses and high- and low-voltage labs. Intrinsic Power may use your account registration data and charging network data to provide you with advertising and marketing-related information about our products, services, sweepstakes, newsletters, events, promotions or information from our third-party partners that may interest you (only based on your consent where required by applicable law). We may also aggregate or de-identify information collected through our Services and process such information as permitted by applicable law. When we disclose your information We may disclose any of the above categories of your information to third-party entities as follows: IT and other service providers Call centers for example, when providing customer support Equipment Owners for example, when we provide invoicing and billing services to Intrinsic Power operators Marketing service providers for example, when we use third parties for marketing campaigns Consultancies for example, when we employ consultants to conduct market studies Collection agencies and law firms for example, when collecting unpaid invoices File and data storage disposal services for example, if we ask third parties to delete files or data Cookie providers in the app or on the website Other vendors that perform services on our behalf Our affiliates In addition, we provide personal data to third parties such as government or regulatory authorities when we have a legal obligation to do so. We may also disclose certain information if we believe in good faith that doing so is necessary or appropriate to protect or defend Intrinsic Power or other parties, including to defend or enforce this Policy, our Terms of Use or any other contractual arrangement or to protect the rights, property or personal safety of Intrinsic Power, our agents and affiliates, our employees, users or the public. Except as stated above, we will not disclose your personal data to any third parties for any other purposes unless we have your consent or we otherwise have the legal basis or obligation to do so in an individual case. Security measures Intrinsic Power has implemented administrative, physical and technical security measures to protect your information under our control. While Intrinsic Power takes precautions against possible security breaches of its website and Service, no website or internet transmission is completely secure, and we cannot guarantee that unauthorized access, hacking, data loss or other breaches will never occur. We are unable to guarantee the security of your information while it is being transmitted to our website or stored in our systems, and any transmission is at your own risk. You should take steps to keep your information safe (including your password) and log out of your account after use. Where we have provided or you have chosen a password that enables you to access certain parts of our website or an RFID card that provides access to charging stations, you are responsible for keeping your password and RFID card confidential. You must not share these with anyone or store them in a way that may allow a third party to access them. If that happens, you should report it immediately to Support@intrinsicpower.com. Intrinsic Power cannot be held and is not responsible for your failure to keep your password or RFID card secure. Retention, deletion and storage We generally retain information for as long as it may be relevant to the purposes above and in compliance with applicable law. To dispose of any personal data, we may anonymize it, delete it or take other appropriate steps. Information may persist in copies made for backup and business continuity purposes for an additional period of time. Links to third-party websites and services Intrinsic Powers website may contain links to third-party sites. Access to any other websites linked from our website is at the users own risk, and Intrinsic Power is not responsible for the accuracy or reliability of any information, data, opinions, advice or statements made on those websites. Intrinsic Power provides these links merely as a convenience, and the inclusion of such links does not imply any kind of endorsement. If you provide any third party with your information, we recommend that you review their privacy policies as Intrinsic Power does not control how they collect, process and transfer your information. Childrens privacy The website and Service are intended for persons licensed to drive. In the United States, this typically means individuals over age 16. Intrinsic Power does not knowingly collect any information from anyone under 16. If you are under 16 we request that you do not submit information to us. If we become aware that we have inadvertently collected personal information (as defined by the United States Childrens Online Privacy Protection Act) from children under the age of 13 without parental consent, we will take reasonable steps to delete it as soon as possible as required by applicable law. Changes to our privacy policy We may change this Policy to reflect changes in the law, our information practices or the features of the Service. At the top of our Policy, we will indicate the date of the most recent update. If we make a material change to the Policy, you will be provided with appropriate notice in accordance with legal requirements, which may be by email. By continuing to use the Service, you are confirming that you have read and understood the latest version of this Policy. Contact us Email: Support@intrinsicpower.com Retention of your personal data As also described above in Section 6, we generally retain information for as long as it may be relevant to the purposes above and in compliance with applicable law. To dispose of any personal data, we may anonymize it, delete it or take other appropriate steps. Supplemental privacy notice for California residents The California Consumer Privacy Act (CCPA) requires us to disclose information regarding the categories of personal information and sensitive personal information that we have collected about California consumers, the categories of sources from which the information was collected, the business or commercial purposes (as those terms are defined by applicable law) for which the information was collected, and the categories of parties to whom we disclose personal information. Throughout this Policy, we describe the specific pieces of personal information and sensitive personal information we collect, the sources of that information and when we disclose it. Under the CCPA, we also have to provide you with the categories of personal information and sensitive personal information we collect and disclose for business or commercial purposes (as those terms are defined by applicable law). The categories of personal information are identifiers (such as name, address and email address), commercial information (such as transaction data), financial data (such as credit card and other financial account information), internet or other network or device activity (such as IP address), professional or employment-related information (such as your current employer), geolocation information, inference data about you, physical characteristics or description (such as when you voluntarily submit a photo), audio and visual information (such as when you call into customer service or visit our offices) and other information that identifies or can be reasonably associated with you. The categories of sensitive personal information are account log-in and password or other credentials allowing access to your account and precise geolocation. Intrinsic Power and our service providers collect and disclose the above categories of personal information for the purposes described in our Policy. This includes the following business and commercial purposes (as those terms are defined in applicable law): Provision of the Service (e.g., account servicing and maintenance, order processing and fulfillment, customer service, advertising and marketing, analytics, and communication about the Service) Operations (e.g., to enable and troubleshoot our Service) Audit of consumer interactions on our site (e.g., measuring ad impressions) Security and integrity to the extent the use of the personal information is reasonably necessary and proportionate for these purposes Bug detection, error reporting and activities to maintain the quality or safety of our Service Short-term, transient use, such as customizing content that we or our service providers display on the Service Improvement of our existing Service and development of new services (e.g., by conducting research to develop new products or features or analyzing and measuring our customer support interactions) Activities that advance our commercial or economic interests, such as third-party advertising and communications with you about relevant offers from third-party partners Other purposes about which we will notify you We collect the categories of personal information identified above directly from you, through your use of the Service, from our affiliates and from third parties such as site hosts, other users and social networks. We describe our information-sharing practices in the Policy above. In the previous 12 months, we may have disclosed certain categories of personal information with unaffiliated parties (as defined by the CCPA) for the business purposes described above. You may also intentionally direct us to disclose your information with utility companies or their vendors. The information we disclose with providers and utility companies may include account registration data (identifiers) and charging network data (commercial information). Rights of California consumers If you are a California resident, you may have certain rights. California law may permit you to request that we: Provide you the categories of personal information we have collected or disclosed about you; the categories of sources of such information; the business or commercial purpose for collecting, selling or sharing your personal information; the categories of third parties to whom we disclose, sell or share personal information; and the categories of personal information we sell or share Provide access to or a copy of certain information we hold about you Delete certain information we have about you Correct inaccurate personal information that we maintain about you You may have the right to receive information about the financial incentives that we offer to you, if any. You also have the right to not be discriminated against (as provided for in applicable law) for exercising certain of your rights. Certain information may be exempt from such requests under applicable law. We need certain types of information so that we can provide the Service to you. If you ask us to delete it, you may no longer be able to access or use the Service. If you would like to exercise any of these rights, please submit a request through: Email: Support@intrinsicpower.com You will be required to verify your identity before we fulfill your request. To do so, you will need to provide the information directed by us. You can also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us. The CCPA requires businesses that sell personal information, as the term sell is defined under the CCPA, to provide an opt-out from such sales. Some people have taken the position that when a website uses third-party cookies or similar technology for its own analytics or advertising purposes, the website is engaged in a sale under the CCPA if the third parties have some ability to use, disclose or retain the data to improve their service or to take steps beyond the most narrowly drawn bounds of merely providing their service to the website or app. Some take this position even when the website pays the third party (not vice versa) and, in most cases, merely provides the third party with an opportunity to collect data directly, instead of providing personal information to the third party. These analytics and advertising services technologies may access identifiers (such as IP addresses), internet or other electronic network activity information (such as information regarding an individuals browsing interactions on a Intrinsic Power website) and commercial information (such as the fact that a browser visited a page directed to people who are considering an electric vehicle) to those sorts of companies. While Intrinsic Power does not believe these are sales as that term is defined under the CCPA, you can opt out of this activity by changing your privacy choices on our website (when accessing the Intrinsic Power website, you will be presented with a privacy preference center which will enable your choices). The CCPA also requires businesses that share personal information to provide an opt-out from such sharing. Under the CCPA, sharing is defined as the targeting of advertising to a consumer based on that consumers personal information obtained from the consumers activity across websites. We share information for these purposes to provide more relevant and tailored advertising to you regarding our Services. As part of this advertising, we may share identifiers (such as IP addresses and email addresses), internet or other electronic network activity information (such as information regarding an individuals browsing interactions on a Intrinsic Power website), and commercial information (such as the fact that a browser visited a page directed to people who are considering an electric vehicle) with advertising platforms and advertising networks. To opt out of such sharing, please change your browser setting to disallow cookies for the Intrinsic Power website, We do not knowingly sell or share the personal information of children under 16. The CCPA also allows you to limit the use or disclosure of your sensitive personal information (as defined in the CCPA) if your sensitive personal information is used for certain purposes. Please note that we do not use or disclose sensitive personal information other than for purposes for which you cannot opt out under the CCPA. California Do Not Track setting. We do not respond to browser-initiated Do Not Track signals, as the internet industry is currently still working on Do Not Track standards, implementations and solutions. Depending on where you live, you may have certain rights. Where applicable, the state law may permit you to request that we: Confirm whether or not we are processing your personal information and provide you with access to such personal information Correct inaccuracies in your personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information Delete your personal information Provide you a copy of personal information that you previously provided to us in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the data to another business, where our processing is carried out by automated means Opt you out of the processing of the personal information for purposes of targeted advertising, the sale of personal information or profiling in furtherance of decisions that produce legal or similarly significant effects concerning you Certain information may be exempt from such requests under applicable law. We need certain types of information so we can provide the Service to you. If you ask us to delete it, you may no longer be able to access or use the Service. If you would like to exercise any of these rights, please submit a request at Support@intrinsicpower.com. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide the information directed by us. Residents of Canada If you are a Canadian resident, you may have the right to access your personal information. To exercise that right, please submit a request at Support@intrinsicpower.com. You will be required to verify your identity before we fulfill your request. To do so, you will need to provide the information directed by us. Certain information may be exempt from such requests under applicable law.